About us

The line taken by Hesperia Hospital in developing its models of healthcare and diagnosis is to conceive of the patient-client as the “central element”, the focal point for the highest degree of commitment by all operators, a fact that is reflected in structural choices, from technologies to specialisations and paths of treatment, and, last but not least, the selection of professionals, from nursing and technical staff up to management.

The primary purpose of Hesperia is to safeguard the right to healthcare for all citizens, and to give the citizens direct power of control over the services provided in terms of efficiency, personalisation and effectiveness.

Safeguarding the right to health presupposes the acknowledgment and protection of the following principles, which are embodied and are upheld by Hesperia Hospital in the provision of healthcare services:

• Freedom of choice A citizen’s freedom of choice is a crucial factor in shaping a healthcare company, and the range of options is the primary determinant in organising healthcare services and deciding the type of drugs devices to be used.
• The right to information The citizen must be informed about what is required to safeguard health, and must therefore be directed to where the necessary resources are available and told how to benefit from them. This Charter of Services contains useful information allowing the citizen to exercise freedom of choice in deciding where to be treated, which doctor and what types of treatment are most aligned with his or her personality, culture, work and lifestyle, not to mention the condition of health.
• The right to criticise Observations, advice and criticism are indicators of the quality of individual services and therefore the facility as a whole.

From the presentation of the organisational and logistical structure of Hesperia Hospital, the citizen-user will be able to ascertain and understand that the services on offer, their management and organisation, the personal doctor and the latest generation of technical-medical equipment are the right resource for safeguarding health.

The objective of Hesperia Hospital is to guarantee stated healthcare standards over time, as this is the primary basis for a long-term relationship built on trust. With this in mind, the facility has given full support to the application of the regional and national accreditation guidelines, thereby guaranteeing high-quality healthcare provision. Moreover, Hesperia Hospital is committed to ensuring that the entire course of assistance, diagnosis and treatment for each patient is selective and tailored to the needs dictated by the specific circumstance. It also develops information strategies regarding the available resources and operative units so as to ensure that each course of treatment is known, accepted and participated in by the patient every step of the way.

The result of this policy is that the personnel has a deeply enriching and gratifying human and professional experience, whereas for the patient it is an opportunity to analyse his or her condition with the support of a number of individuals who have fostered a sense of trust, hope, and safety. The staff of Hesperia is dedicated to care, organisation, policy and quality control, and has created a system of integration and multi-functional interfacing geared to guaranteeing a standard of service that is increasingly aligned with the needs of the client, and overall shows constant improvement. A stay in Hesperia must be a positive experience for the client in terms of both health and personality. Investigations carried out by means of analysis of questionnaires, complaints and recommendations, shall provide the basis for shaping future policy with a view to fostering an increasingly trusting relationship between the citizen and Hesperia.