The OPR hospital

QUALITY

Since 2001, the Nigrisoli Accredited Private Hospital has been awarded the Quality System Certification according to the UNI EN ISO 9001, registration No. 2262-A. As a customer guarantee, our organization is subject to annual surveillance audits with Certification renewal every three years.

The Quality Policy for Collected Private Hospitals can be consulted in this document.

 

GENERAL AND STRUCTURAL QUALITY STANDARDS

Presence of one, two or three bed rooms
  • 13 rooms have 1 bed
  • 49 rooms have 2 beds
  • 3 rooms have 3 beds
Other guest rooms.Rooms for day service outpatient after outpatient surgery
Possibility of television and telephone100% of the rooms
Adjustable conditioning system100% of the rooms and common areas
Presence of baths for disabled patientsone per floor
Type of beds for patients100% twisted / articulated beds and presence of electric beds for patients with movement difficulty
Other common areas and services
  • Garden with parking
  • Chapel for religious services
  • Bars with newspapers and magazines
  • Hot and cold drink dispensers in each hospital floor

 

QUALITY PERCEIVED BY HOSPITALIZED PATIENTS

 

 Results 2015 Medical Area departmentsResults 2015 Surgical area departments
Information received from medical personnel on the state of health and the treatments to which the patient was subjected99,25%99,69%
Medical staff availability to listen to patient requests98,85%99,04%
Kindness and courtesy of staff98,47%98,12%
Protection and respect of privacy98,34%98,84%
Room Cleaning96,42%98,42%
Room Comfort (furnishings, tranquility, safe, TV, etc ...)96,81%98,55%

 

QUALITY PERCEIVED BY OUTPATIENTS

 

 Results 2017 Outpatient usersResults 2017 Image diagnostic users
Information received from staff at booking98,9%100%
Medical staff availability to listen to patient requests99,1%100%
Treatment received by medical personnel99,7%100%
Room Cleaning where the user was housed99,7%100%
Protection and respect of privacy99,4%99,1%

 

THE SUBMISSION OF COMPLAINTS AND REPORTS OF DISSERVICE

All Hospital staff are responsible for collecting and managing any problem encountered by our hosts, whether it is expressed to individual operators (in this case, we call it disservice) or when the user intends to do a more formal act by activating the complaints procedure.

The person who intends to file a complaint or report a disservice can:

  • report the disappointment by telephone or personally to: Head nurse for Inpatients, Nursing Outpatient clinic Assistant, Concierge and Reception Staff for Administrative Services
  • ask the Heads of departments or departments to receive an interview with the Health Directorate to file a complaint
  • send a simple letter of complaint to the Health Care Department of the Accredited Private Nigrisoli Hospital, Viale Ercolani n.9, 40138 Bologna or by mail to: direzione.sanitaria@nigrisoli.it.

Written and verbal or telephone complaints registered by the operators on a special form are sent to the Health Manager who manages them directly. The Health Director will provide an immediate response during the interview if the question does not require an inquiry; Conversely, if the case requires further information, it will be answered within a standard time period of not more than 30 days.

 

Private hospital 
NIGRISOLI

Health Director: Gianfranco Finzi - Health Authorization PG.207951   

Our address: Viale Ercolani 9 - 40138 Bologna   
Email: info@nigrisoli.it - Fax: 051/346972   

Reception: Tel. 051/396411   
Diagnostic imaging: Tel. 051/396437   
Admission service: Tel. 051/396435   
Outpatient and blood test clinics: Tel. 051/396412   
Ospedale Nigrisoli 

 

Private hospital 
VILLA REGINA

Health Director: Gianfranco Finzi - Health Authorization PG.18931 e PG.191691   

Our address: Via Castiglione 115 - 40136 Bologna   
Email: info@villaregina-bo.it - Fax: 051/6447968   

Reception: Tel. 051 338811    
Diagnostic imaging: Tel. 051 338813    
Admission service: Tel. 051 338848    
Outpatient and blood test clinics: Tel. 051 338814   
Ospedale Villa Regina